The Dirty Loophole That Lets Insurance Companies Refuse to Cover a Cybercrime

As hacking hit the headlines in the last few years — most recently the global hack in May that targeted companies both large and small — insurance policies to protect businesses against damage and lawsuits have become a very lucrative business indeed. Your company may already have cyber insurance, and that’s a good thing. But that doesn’t mean that you don’t have a job to do — or that the insurance will cover you no matter what.

When you buy a car, you get the warranty. But in order to keep that warranty valid, you have to perform regular maintenance at regularly scheduled times. If you neglect the car, and something fails, the warranty won’t cover it. You didn’t do your job, and the warranty only covers cars that have been taken care of.

Cyber insurance works the same way. If your company’s IT team isn’t keeping systems patched and up to date, taking active measures to prevent ransomware and other cybercrime attacks, and backing everything up in duplicate, it’s a lot like neglecting to maintain that car. And when something bad happens, like a cyber attack, the cyber insurance policy won’t be able to help you, just as a warranty policy won’t cover a neglected car.

Check out this real life policy exclusion we recently uncovered, which doesn’t cover damages “arising out of or resulting from the failure to, within a reasonable period of time, install customary software product updates and releases, or apply customary security-related software patches, to computers and other components of computer systems.”

If your cyber insurance policy has a clause like that — and we guarantee that it does — then you’re only going to be able to collect if you take reasonable steps to prevent the crime in the first place.

That doesn’t just mean you will have to pay a ransom out of pocket, by the way. If your security breach leaves client and partner data vulnerable, you could be sued for failing to protect that data. When your cyber insurance policy is voided because of IT security negligence, you won’t be covered against legal damages, either. This is not the kind of position you want to be in.

All of this is not to say that you shouldn’t have cyber insurance, or that it’s not going to pay out in the case of an unfortunate cyber event. It’s just a reminder that your job doesn’t end when you sign that insurance policy. You still have to make a reasonable effort to keep your systems secure — an effort you should be making anyway.

At InTech, all our clients meet the insurance requirements under our Worry Free IT or Basic Care Security Protection Agreements. We will NOT do business with companies who won’t comply with Security Best Practices. It is an liability for us, and an obvious misalignment of values.

If you aren’t a current client and wondering what Security Best Practices look like, give us a call at 724.235.8750 or email and one Awesome IT Team Members will fill you in!

Are Your Usernames And Passwords Floating Around The Dark Web For All Hackers To See?
Free Dark Web Scan Will Reveal If YOUR Credentials Have Been Compromised!

At no cost or obligation, our highly skilled team of IT pros will run scans across the Dark Web to discover if any of your usernames or passwords are available on hacker boards for the taking.

After the scan is complete, we will deliver you a “Report Of Findings” so you can address any compromised credentials fast. This report should be a real eye-opener for you since almost all of the businesses we’ve done this for discover their credentials are floating around the Dark Web!

To get started and claim your FREE Dark Web Scan now, call our office at-235-8750 or email!

Shiny New Gadget Of The Month:
Alexa, Who’s Winning the Virtual Assistant War?

There are multiple companies trying to break into the “smart home hub” market, but Amazon’s Echo (and its sultry Alexa) are holding on to 70 percent of the market share, and it doesn’t look like that’s changing any time soon. That’s a clear sign of victory for Amazon - and a wake-up call for its competitors.

The voice-activated home assistant market is growing, with almost a third of millennials likely to use a home assistant this year. While it might take a decade or more for the devices to find their way into the homes of older demographics (a situation Saturday Night Live has already mined for comedy), it seems that smart hubs will only increase in popularity from here on out, and that Alexa is poised to rule them all.

Do You Have a Business or a Job? How to Succeed as an Entrepreneur
Turning Your Job Into a Business By Andy Bailey

To put it simply, if you can’t take a month o to travel to Italy (or to write the great American novel or do some other time intensive activity), you’ve got a job.

When I started my first company, I thought I was out of the grind of a job. Sure, my company was successful, but after nine years, I realized that I still had a job, not a business. My stress level was still high, and I hadn’t made myself any happier than if I had a regular job. So, I made some changes.

Do you want to make the shift from job to business and realize your dreams of independence? Here are five steps to help get you there:

  1. MAKE A PLAN. It’s best if you can define your priories by breaking them down into daily, weekly, monthly, and quarterly activities. Figure out where you are as a company right now, where you want to go, and how you want to get there.
  2. SURROUND YOURSELF WITH THE BEST. If you think you can do it alone and not end up having a job, you’re mistaken. You’ve got to be intentional about surrounding yourself with great people.
  3. ONCE YOU HAVE THE BEST, LEAVE THEM ALONE. Relax. Resist the temptation to micromanage your team. Warren Bu et said it best: “Hire well. Manage little.” If you’ve succeeded with steps one and two, you’ve already set your team up for success. So, let them do what they do best without hovering.
  4. MAKE YOUR BUSINESS INDEPENDENT OF YOU. As I said earlier, if you can’t take a month long vacation, you’ve still got a job. Develop processes that allow your business to run without you. Instead of holding onto knowledge, share what you’ve got and teach your employees to be problem solvers, rather than come to you for answers.
  5. WALK YOUR TALK. Be fair and reasonable with your employees and your clients. Make sure to show up on me and do what you say you’re going to do. You’ll reap the rewards through inspired loyalty and customer referrals.

Odds are, you’re going to have to start with a job to turn your company into a business. It won’t happen overnight. But, little by little — if you do it right — things will come together. In musical terms, think of yourself as a conductor. You’re not sitting rest chair in the orchestra, and you’re not playing an instrument. Your job is to get the best players, decide who’s going to play what and how, and then let them perform the symphony. Prey soon, you can put down the baton, listen to the music, and take that much-needed long vacation.

As the founder of Petra Coach, Andy Bailey can cut through organizational BS faster than a hot knife through butter, showing organizations the logjams thwarting their success, and coaching them past the excuses by building a great business, which he started in college. It then grew we all use to avoid doing what needs to be done. Andy learned how to build great organizations into an Inc. 500 multimillion-dollar national company that he successfully sold and exited.

InTech Celebrates Awesome Quarter!

We’d like to thank our clients for a fantastic 2nd Quarter! We truly have the best clients and we love delivering awesome IT Support and keep your business rolling!

“It’s A Dirty Job, But Someone’s Gotta Do It”

The IT Princess of Power with Mike Rowe

In May I had the opportunity to meet and learn from Mike Rowe, best known for his reality TV series, “Dirty Jobs.”
Mike is very much a ‘regular guy,’ when you talk to him. Very personable and optimistically realistic (if there is such a thing). He’s also incredibility talented, smart, and passionate about the workforce.

He consistently sends the message that ALL work is valuable and important. There is no work that is “beneath you,” and if you think there is, you might need a lesson in humility.

There IS however, work that really jazzes you us and invigorates you (work that allows you to demonstrate your strengths) and work that is soul-sucking, whether you’re good at it or not (your weaknesses).

Ever have an employee that looked qualified on paper and said they could do the job, then in action they just fell flat? Yes, sometimes people say they can do things they can’t, but sometimes the position just doesn’t play to the person’s true strengths. If you hold a job that focuses on your weaknesses, even if you are GOOD and have the skill set, YOU WILL FAIL.

I have made this mistake a few times in my company and I felt really bad about it. As the business owner, it is my job to assure we are matching open positions with strengths. If the person fails, gets pissed off, and leaves, it’s really my fault.

Is there someone on YOUR team who is destined to fail because of a strength/role mismatch? Want ideas about what to do? I’ve got some, so call me. Let’s always provide fulfilling, right-fit work to our teams!

Thank you for the inspiration and straight-talk Mike!

To your continued success,