We LOVE our Clients, we even have an InTech Principle that declares that importance and tells us how to act and communicate with clients.
Principle #3: InTech Is The Team And The Clients. The Principle tells us:
3.2 The team and each individual understand that we are supporting PEOPLE, not technology. The computers don’t need us, the people do.
a. Respond to situations understanding you are helping PEOPLE.
3.3. Manage client perceptions
a. If they don’t know what you did, then you didn’t really do it!
b. Communicate clearly your intentions to take action and descriptions of what they need to do for everyone to be successful
c. Follow up all verbal communication in writing via email (ticket)
d. Remember: with clients, no geek-speak!
Do we follow our Principles? See what our Clients have to say!
Bill Utzman Vice President/Managing Partner
“InTech's Value To Us is Priceless!”
“Thank you, InTech Solutions, Inc. for your awesome IT Management and 24/7 security protection. Your staff seamlessly upgraded our server and networking without a hitch. The most important aspect of your service is no drop off with us being able to serve our clients. Looking forward to another year and more with your awesome company.”
Morris Knowles & Associates
J.P. Habets Owner
“The Technology InTech Deployed Helps Us Improve Our Manufacturing Process”
The scan stations set up on our plant floor allow us to gather data which provides accountability, and help us improve our manufacturing process. We like working with InTech because they are much more responsive to our numerous needs than our prior IT provider. InTech is different than other IT companies because they build relationships and trust which is absolutely paramount.
H & W Global, Metals Finisher
Andy Kunselman Fulfillment Manager
“Unsolicited Positive Feedback From Our Team!”
“Since we started working with you, this is the 3rd time I’ve received positive, unsolicited feedback concerning your team’s customer service. Thank you!”
Learning Sciences International, Educational Counseling
Jan Rudy, Accountant McDonald, Snyder & Lightcap, PC, Law Firm
"InTech Came Highly Recommended."
"We chose InTech because they came highly recommended by our CPA. Any time we have problems, they are right on it, or handle it remotely. Our computers are faster, we can complete work faster, and we have less downtime."
Chad Amond President
“I Get A Sense Of Relief Knowing InTech Has Our Back!”
With all of the hacking, spam, and fishing emails going on in the world, I get a sense of relief knowing that InTech has our back and is always looking to make sure our systems are safe for our staff and our members. We continue to choose InTech because there is never a delay with service. If we have an issue they are right on top of it immediately. Let’s be honest, computer systems have problems from time to time. Having someone to address those problems and to do it quickly is what provides the value in the firm you choose.
Westmoreland Chamber of Commerce
Randy Hutzler Manager
“No More Side-Tracking From IT Nuisances – Now We Can Focus On Our Core Business!”
Leia and the InTech team have provided first rate support, and more than that, they are a true partner. They have provided us an honest assessment of our IT infrastructure and enhanced our ability to focus on our core function as a ...MoreLeia and the InTech team have provided first rate support, and more than that, they are a true partner. They have provided us an honest assessment of our IT infrastructure and enhanced our ability to focus on our core function as a business, rather than being side-tracked by IT "nuisances". I'd highly recommend Leia and her team to be IT support provider for any business, regardless of size.
Enterprise Solutions, Learning Sciences International, Educational Consulting
Colby Stewart Systems Administrator
“Best Value For Services. You Get What You Pay For!”
We have noticed a big benefit using InTech’s web filter. It has allowed us to keep employees off dangerous sites and give access to company approved sites. I appreciate the proactive mindset and new industry best practices they employ. InTech offers the best value for their services. You get what you pay for, and your IT is one of your biggest assets. Make sure it's protected. That isn't a lesson you want to learn the hard way!
Ann Kovalcik Vice President
“Hire The Princess!!”
Since Leia (the IT Princess of Power) and her team know their jobs, I don’t have to pull my hair off to figure anything out! I can finally work! No more bugs!
Twin Pines Manufacturing
Andreas Beck CEO
“They Are More Than Just A Number”
“The recent installation of a professional Wi-Fi network throughout our office space completed by InTech Solutions benefited the entire company and made employees happier. The network provides consistent, reliable coverage on three floors, with no dead spots. In addition, the continuous updates of staff computers save us a considerable amount of time. Adding a proper internet filtering system gives us peace of mind knowing that employees are not viewing questionable websites on company time. Response time is a benefit of working with InTech Solutions. We typically hear back quickly to solve computer issues we have. They are a locally owned family business which cares about their customers. You are more than just a number with InTech Solutions, give them a call.”
Beyond Spots & Dots
Jason Kelley Corporate System Administrator
“Outclasses The Competition With Responsiveness To Our 100+ Employees.”
InTech has, in a short amount of time, greatly outclassed our prior IT provider. Leia and her team have shown a high level of responsiveness, organization, and pleasantness in dealing with our 100+ employees spread across the country (offices in PA & FL + 25% home office workers). They are capable of handling any problem, as evidenced by their recent successful troubleshooting for a 15-year-old ColdFusion app our company uses. I couldn't be more pleased with InTech and wholeheartedly recommend them for any business!
Learning Sciences International
Maryann White-Helfferich, Owner Kelly Sparber White PC, CPA Firm
"My Only Regret Was Not Making The Change Sooner."
"I was very concerned about the downtime we might experience in our email migration, and am both surprised and pleased with how smoothly everything went. I have a ton of emails, and was very concerned about losing them. The down time was minimal, and I really didn’t miss a beat. The new email is working great, it is sooooooo much faster than the old email we had. We have probably been using our cheapest option in the past, and as you said, you get what you pay for. My only regret is not making the change sooner."
Lutz Heidrich, Plant Manager Hennecke USA
"Not only do we find a cost savings, but we find competence in all areas."
"As a mid-sized company it doesn’t make sense to have in-house IT. We need to be cost-effective. With InTech, not only do we find that cost-savings, but we find competence in all areas. It is almost impossible to get that from just one in-house guy. Quality and accessibility is the key benefit from choosing InTech."
Sharon Roup, Controller MedTech Rehabilitation
"They Quickly Solved An Issue We Were Having With Our Email For 4 Years!"
"After meeting with InTech the first time we were knew they were the perfect fit for us. Since beginning our relationship with them, we have experienced far less problems. They even solved an issue with our email that we had been dealing with for 4 years! Employees no longer have to deal with disruptions from computer problems, and InTech’s work has definitely improved the internal functioning of our business. They always treat our problems with a sense of urgency and importance."
Diane Shar, Assistant Controller Hennecke, Inc.
“We Saved Tens Of Thousands Of Dollars.”
“We used to pay an in-house tech $70K-$80K a year. We wanted to lower our technology costs, but we still needed a go-to person who could deal with any issues. We put all of our trust in InTech, and they really did a great job. They helped us purchase a server and put in place the back-up we needed. They seemed to be one step ahead of the ‘corporate’ techs.”